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Privacy Policy

MASTERCHEM INDUSTRIES LLC ("Masterchem," "us," "we," and "our) is concerned about privacy, and wants you to be familiar with how Masterchem collects, uses and discloses your personal information.

We encourage you to read this Privacy Policy before using this Site or submitting your personal information to us. Your use of this Site signifies that you agree with all terms of this Privacy Policy, so please do not use this Site or share your personal information with us or otherwise through the Site if you disagree with any part of this Privacy Policy.

 
How do we collect and use personal information?

We will collect personal information about you, such as your name, postal address, telephone and mobile numbers, email address and credit card number or other payment number when you voluntarily provide it to us through this Site such as when you create an account or profile, order or register a product, order literature, enter contests or incentive programs, sign up for newsletters, participate in a survey, contact customer service, or otherwise interact with this Site.

Your personal information may be used by us for all legal purposes, which may include, but are not limited to, responding to your requests, processing your transactions, notifying you of new products or product-related news, and for administrative purposes such as conducting incentive programs or tracking which parts of the Site are of interest to you.

We use your personal information to provide the services you request from Masterchem such as responding to product information requests; registering products; fulfilling orders for parts, products or customer service; initiate refunds; administering contests or incentive programs; and facilitating on-line product visualization applications and preferred products catalogs.

We may also use personal information to send you news about our products and promotions, to conduct online surveys, contests, other similar promotions or incentive programs via email, telephone or postal mail, and to notify you of special events and advertising that you might be interested in. We will only send you marketing communications with your consent.

Please see the “Sweepstakes, Contests, and Other Promotions” section below for more information on participating in such activities. Further, we may also use personal information to send you important information regarding the Site, changes to our terms, conditions, and policies and/or other administrative information; because this information may be important to your use of the Site, you may not opt-out of receiving such communications. In addition, we may use the information to improve Masterchem's online and other services, such as customer service and product support, to understand consumer preferences in developing product improvements and innovations, and to ensure that our Site is of interest to you. We may also use your personal information for internal business purposes, such as optimizing users’ Site experiences and analyzing and managing our businesses. If you apply for employment with Masterchem, we may use the personal information you supply to process your job application.

This Site may offer a feature that allows you to send an electronic postcard or otherwise share a message with a friend. If you choose to do so, we will ask you for the recipient’s name and email address, along with the text of any message you choose to include. By using this feature, you warrant that you are entitled to use and provide us with the recipient’s name and email address for this purpose.

We may also use your personal information: (i) as permitted by law; (ii) where we determine that such use is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; (iii) to protect our operations or those of any of the Affiliated Entities; (iv) to protect the rights, privacy, property, interests or safety of Masterchem, the Affiliated Entities, Site visitors, customers, business partners, employees or the public; (v) to permit us to pursue available remedies or limit the damages that we may sustain (vi) to enforce our Terms of Use; and (vii) to respond to an emergency.

We may also collect other information that is not personally identifiable through this Site, such as your postal code, IP address, domain name, URL, browser and operating system and a record of the Site pages you visited. This data helps us to understand traffic patterns at this Site and may be used to tailor your experience at this Site, such as showing you content including special events and advertising that you might be interested in and displaying the content according to your postal code. At times we will use your IP address to help diagnose problems with our server and to administer our website. We also may track browser types to help us understand our visitors’ needs related to our website design.

 
Notice Regarding Use of this Site by Children

This Site is not directed to children under the age of eighteen (18), and we request that children do not provide personal information through the Site.

 
How do we collect and use non-personal information?

We may also collect other information that is not personally identifiable through this site (“non-personal information”) such as your postal or Zip code, IP address, domain name, URL, browser and operating system and a record of the site pages you visited. This data helps us to understand traffic patterns at this site and may be used to tailor your experience at this site, such as showing you content including special events and advertising that you might be interested in and displaying the content according to your postal code. At times we will use your IP address to help diagnose problems with our server and to administer our web site. We also may track browser types to help us understand our visitors' needs related to our web site design.

Since non-personal information does not identify any particular individual, we may use such information for any purpose. In addition, we reserve the right to share such non-personal information with third parties, for any purpose.

In some instances, we may combine non-personal information with personally identifiable information (such as embedding e-mail addresses in cookies). If we do combine any non-personal information with personally identifiable information, the combined information will be treated by us as personally identifiable information in accordance with this Policy.

 
Cookies and Similar Technologies

This site uses cookies, which are small bits of data that a web server transfers to an individual's computer for certain purposes, such as to report usage and demographic information, which may help us to know more about site users and their interests. Cookies are an industry standard used by most web sites to help facilitate users' ongoing access to and use of a particular web site, for example, by providing information used to deliver content specific to users' interests and for administrative purposes such as security, and which may track personally identifiable information, such as your name, postal address, telephone and mobile numbers and e-mail address. If you want to remove cookies from your computer at any time, you can delete or automatically decline them using your browser. Please refer to your browser instructions or help screen to learn more about these functions. You should note, however, that declining cookies may make it difficult or impossible for you to use portions of the site.

The site may use so-called "pixel tags," "web beacons," "clear GIFs" or similar means (collectively, "Pixel Tags") to compile aggregate statistics about site usage and response rates. Pixel Tags allow us to count users who have visited certain pages of the site and to help determine the effectiveness of promotional or advertising campaigns. When used in HTML-formatted e-mail messages, Pixel Tags can tell the sender whether and when the e-mail has been opened. We only use the information received from these Pixel Tags in the aggregate for statistical analysis.  

Some uses of Pixel Tags in connection with the site may be under the control of unaffiliated entities that Masterchem retains to manage certain programs and fulfill specific visitor requests. Masterchem cannot be responsible for third-party uses of Pixel Tags.

 
How do we share personally identifiable information?

MASTERCHEM INDUSTRIES LLC may share personally identifiable information collected with Affiliated Entities or third parties as described below. You should also be aware that this means that personally identifiable information about you may be transferred to or received by Affiliated Entities or third-parties in the USA, or other countries which may be subject to different privacy regulations than those applicable in the country where you reside.

  • Affiliated Entities. We may share personally identifiable information with our parent, subsidiaries and affiliates worldwide (collectively, “Affiliated Entities”) to fulfill the purposes described above. You may access a list of certain Affiliated Entities at http://www.masco.com/our_companies/index.html.
  • Service Providers. We may use third-party service providers to help us operate our business and this site or to administer activities on our behalf, such as sending e-mails, hosting dealer locater sites, providing order fulfillment, conducting advertising or customer service, and administering contests or incentive programs. We may share personally identifiable information with these third parties for those business purposes. For instance, if you request a brochure, we may share personally identifiable information about you with fulfillment and management agencies to complete your request.
  • Dealers and Retailers. We may share personally identifiable information with third parties that offer our products for sale. The third-party dealer or retailer may contact you directly by e-mail, phone or postal mail. If you provide any personally identifiable information to such a third party through its web site or otherwise, your transaction will occur with the third party (and not on this site) and the personally identifiable information you provide will be collected by, and controlled by the privacy policy of, that third party. MASTERCHEM INDUSTRIES LLC recommends that you review the privacy policy of third parties who may contact you about MASTERCHEM INDUSTRIES LLC or Affiliated Entities' products or services.
  • Other Disclosures. Personally identifiable information of any individual user also may be shared with other companies outside MASTERCHEM INDUSTRIES LLC: (i) as permitted by law; (ii) in the event of a transfer of ownership, assets or a bankruptcy of MASTERCHEM INDUSTRIES LLC; (iii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process, or (iv) to protect the interests or safety of MASTERCHEM INDUSTRIES LLC, the Affiliated Entities, site visitors, customers, business partners, employees or the public; (v) permit us to pursue available remedies or limit the damages that we may sustain (vi) enforce our Terms of Use; and (vii) respond to an emergency.
  • Co-Branded Pages. From time to time, we may enter into a special relationship with another company that is not owned by or affiliated with MASTERCHEM INDUSTRIES LLC to provide additional features on this site, such as co-branded sites (referred to here as "co-branded pages"). Any information including personally identifiable information that you provide on one of these co-branded pages may be shared with or accessible by these third-party partners. By submitting your information through these co-branded pages, you also consent to our sharing this information with those third-party partners. You should review the privacy policies posted on these co-branded pages to understand how information collected through these pages will be collected and used.
  • Purchases. We may use third-party payment services (each, a "Payment Service") to collect payments made through the site. If you wish to make a payment and through the site, you will be directed to a webpage that is hosted by the Payment Service (or the Payment Service's service providers) and not by us (such page, the "Payment Service Page"). Any personally identifiable information that you provide through the Payment Service Page will be collected by Payment Service and not by us, and will be subject to Payment Service's privacy policy, rather than this Policy. MASTERCHEM INDUSTRIES LLC has no control over, and shall not be responsible for, Payment Service's use of information collected through the Payment Service Page. PLEASE NOTE THAT THIS POLICY DOES NOT ADDRESS THE COLLECTION AND USE OF INFORMATION THROUGH THE PAYMENT SERVICE PAGE OR THE PRIVACY OR INFORMATION PRACTICES OF PAYMENT SERVICE.”
 
User Generated Content Functions

Certain pages on this site enable users to create their own profile page or submit their own content (for example, message boards, forums, chat functionality and blogs, among other services). Any information you disclose in such a profile page or submission may be publicly available and be read, collected, or otherwise used by anyone who visits the URL of the page on which you have chosen to comment, and you should exercise caution in deciding whether to disclose your personal, financial or other sensitive information there. Masterchem cannot prevent such publicly-available information from being used by others in a manner that may violate this Policy, the law, or your personal privacy and safety, and is not responsible for the results of any postings.

 
Choice: Opt-Out

If you do not wish to receive marketing-related e-mails from us, or if you would prefer that we do not share personally identifiable information about you with third parties for such third parties’ marketing purposes, you may opt-out of receiving such marketing-related e-mails or from such sharing by e-mailing us at optout@masterchem.com. Please specify clearly which of the following choices you are opting out of:

  1. Receiving marketing-related e-mails from us;
  2. Allowing us to share personally identifiable information about you with Affiliated Entities for their direct marketing purposes; and/or
  3. Allowing us to share personally identifiable information about you with unaffiliated third parties for third-party direct marketing purposes.

We will endeavor to comply with your request as soon as reasonably practicable. Please note that if you opt-out as described above, we will not be able to remove personally identifiable information about you from the databases of Affiliated Entities or other third parties with which we have already shared your personally identifiable information as of the date on which we implement your opt-out request. If you wish to cease receiving marketing-related e-mails from such third parties, please contact such third parties directly or utilize any opt-out mechanisms set forth in their respective privacy policies or marketing-related e-mails.

 
Sweepstakes, Contests, etc.

We may operate sweepstakes, contests, raffles and similar promotions through the site that may require online registration with us or with third party sponsors of such sweepstakes, contests, raffles, etc. You should carefully review the rules of each sweepstakes, contest, raffle and promotion in which you participate through the site, as they may contain additional important information about Masterchem’s or a sponsor's use or disclosure of your personally identifiable information. To the extent that the terms and conditions of such rules concerning the treatment of personally identifiable information conflict with this Policy, the terms and conditions of such rules shall control.

 
Links and Third Parties' Privacy Practices

This site may contain links to other sites which are not operated by Masterchem. WE ARE NOT RESPONSIBLE FOR THE PRIVACY PRACTICES OR THE CONTENT OF SUCH OTHER WEB SITES, INCLUDING WEB SITES OPERATED BY AFFILIATED ENTITIES. We provide such links only as a convenience, and the inclusion of links on the site does not imply endorsement of the linked site by Masterchem. If you provide any personally identifiable information through any such third party web site, your transaction will occur on such third-party's web site (and not on this site) and the personally identifiable information you provide will be collected by, and controlled by the privacy policy of, that third party. Masterchem recommends that you review the privacy policy of third-party web sites arrived at from links on this site.

 
Security of Personal Information

Masterchem takes measures to protect personally identifiable information collected through this site against unauthorized access, disclosure, alteration or destruction. We also seek to require our Affiliated Entities and service providers to exercise reasonable efforts to maintain the confidentiality of any personally identifiable information about you that they receive from Masterchem. Unfortunately, however, no security system or system of transmitting data over the Internet can be guaranteed to be entirely secure.

For your own privacy protection, we encourage you not to include sensitive personal information in any e-mails you may send to us. Please do not send credit card numbers or any sensitive personal information to us via e-mail. Note that Masterchem will not request sensitive personal information in our e-mails to you and you should verify the authenticity of any such request.

 
Retaining Personal Information

We retain personally identifiable information about you for the period necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by applicable law.

 
Policy Modifications

Masterchem reserves the right to make changes to this Privacy Policy. In the event that Masterchem makes a material change to this Privacy Policy, it will be posted here. We encourage you to check this page regularly because your continued use of this Site following any changes to the Privacy Policy will be deemed to constitute your acceptance of such change. You can determine when this Privacy Policy was last revised by referring to the “Last Updated” legend at the top of this page. In the event that Masterchem makes a material change to the Privacy Policy, a notice will be posted regarding such change.

 
Questions

If you have any questions about this Policy or how Masterchem processes your personally identifiable information, please contact us by e-mail at techservice@masterchem.com.

 
Access to Personal Information

Any personal information that you provide when creating an account or profile can be accessed by logging in to your account using your login ID and password. If you believe that Masterchem has personal information about you that you cannot access through your account, you may contact us at webfeedback@masterchem.com to request access or correction to your personal information, and we will endeavor to respond to your request within 30 days.