Sales Terms & Conditions

Please review these Sales Terms and Conditions carefully as they are the terms of sale that govern your online and phone order purchases from Masterchem. Your placement of an order constitutes your agreement that these Sales Terms and Conditions apply to the order, so be certain you understand them before you place your order.


Please note that the on-screen color representations are not necessarily precise representations of the actual paint colors due to variances in computer monitor calibrations. Also, due to variations in tinting equipment and production batches, exact color matches with previously purchased paint cannot be guaranteed. For the best appearance, Masterchem recommends “boxing” your paint (combining 2 or more gallons into a larger container) and “breaking” the paint at a corner or intersection of two walls. If a wall is partially painted, we recommend painting the entire wall surface.


Masterchem requires a minimum order of two (2) gallons, and all orders must be in increments of two (2) gallons (i.e., 2, 4, 6, 8, 10, etc.). All orders will be shipped in gallons only. Masterchem cannot accept orders for quarts or five-gallon containers.

PRICES PER GALLON (Effective: 3/1/11)*
Ceiling Paint $23
Flat $24
Eggshell $26
Satin $27
Semi-Gloss $28
High Gloss $29

*Prices subject to change without notice.


The following payment methods are accepted:

  • Credit Cards:  MasterCard® and Visa®

All orders must be paid in U.S. dollars.

Sales tax and paint recovery fees will be charged where applicable.

If a credit card charge is declined by the financial institution, it is your responsibility, as a consumer, to settle credit card problems with the issuing institution, then place your order again when the problem is resolved.


With a minimum order of two (2) gallons or more, Masterchem offers Free Shipping to the continental 48 U.S. states. Orders will be shipped via FedEx Ground Delivery only, therefore, orders can only be shipped to the continental 48 states; orders cannot be shipped to Alaska, Hawaii, U.S. territories or foreign countries at this time. Any un-received orders after attempted delivery will need to be claimed through the carrier. All orders are shipped FOB, our Distribution Center. Title to the goods transfers to you when they are picked up at our Distribution Center. Risk of loss transfers at the same time, which means that by placing an order you are agreeing to accept the risk of damage or loss of your order (See the Section on Damaged Product below). Delivery must be to a valid residential or business address. We do not ship to PO boxes or APO/FPO addresses.

All orders received Monday thru Thursday will be processed within 24 hours. Orders received Friday thru Sunday will be processed on the following Monday. Please allow 3 – 7 working days for delivery; orders will not be delivered on Saturdays, Sundays or official holidays.


Sales of custom tinted paint are final and not eligible for return or exchange.

For returns of unopened, non-custom tinted paint, please call 1-866-275-5459 for assistance. You are responsible for all shipping charges for returned product. Masterchem will not accept collect shipments of returned goods.


Your satisfaction is guaranteed for as long as you own/rent your home when one coat is applied and cared for according to label directions that: (1) ONE-COAT HIDE One-coat hide over any color when tinted to a color selected from the KILZ Casual Colors One-Coat palette*; (2) WASHABILITY Spots from dirt and soil can be removed by washing and scrubbing. Wait two weeks before washing the cured paint film; (3) STAIN REMOVAL Stains can be removed by washing using a mild liquid detergent and water; (4) FADE RESISTANCE Will not fade under normal applications; and (5) DURABILITY Paint film holds up even after continued washing. This guarantee is made to the original residential paint purchaser and is not transferable. Remedy: If this paint fails to meet the above guarantee, Masterchem will, at its option and upon proof of purchase, furnish an equivalent amount of new paint or refund the purchase price.

Masterchem will not be responsible for (1) labor or the cost of labor for removal or application of any product or (2) any incidental or consequential damages, whether based upon breach of express or implied warranty, negligence, strict liability or any other legal theory.

Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. For information, call 1-866-ASK-KILZ (1-866-275-5459) or write to Masterchem Industries LLC, 3135 Old Highway M, Imperial, MO 63052-2834, USA. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

*Applies to Bases 1, 2 and 3. Note that due to its intensity, more than one coat of Base 1 may be required over some colors when used un-tinted as an Ultra Bright White. For pre-mixed whites (Nos. 205, 305, 5135, 505 and 605), one coat hide is guaranteed over any color only when used as a pre-mixed white. See product labels for complete details.


If an order arrives with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damages, please call the carrier immediately using the contact information included with the order.

Please keep all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the product without contacting the carrier, you jeopardize your chances of making a successful claim against the carrier and may not receive payment for the loss.

Masterchem Industries LLC accepts no responsibility for damages incurred after the product leaves our Distribution Center.



These KILZ® Casual Colors® Direct to Consumer Sales Terms and Conditions supplement the Terms of Use for this website, “www.masterchem.com”.